Name: How Cheetah Mobile Found 70% of Its Customers Abroad
Uploaded: 2019-11-07
Duration: 14 min 47 s
Description: Cheetah Mobile claims over 70% of its half a billion customers are from abroad. How did it achieve that? Will its recent pivot towards robotics and artificial intelligence also pay off?

[ FOREIGN ] Cheetah Mobile is a special company among them [ INAUDIBLE ] users 70 % of them come from overseas. So, and right start of our company, we focused our overseas strategy. So, it's quit couragous for such a company to do so. So can the such success be sustained? We'd like to invite Mr. Olson, co founder and CEO of Cheetah mobile to have an interview with us, Mr. For I remember in April last year, you held your event. You water tube. Stadion on your own, the launch of your first product. And I remember that you disappeared during the event and actually will later Yeah, yeah, it was a short dance us one in the swimming pool for our end to the other, another. And actually, many of your colleagues were opposed to Elise staff but you insisted and saying that you want to show how you felt in the previous passing year and you have also have a feeling of suffocating. Yes, they were opposed to such a move. And the you know, dancer they would hire professional synchronized swimmers to have some performance. But I, Told them that my swim would be for free. So actually I didn't know how to swim, I studied at university, coastal city, but I did not learn how to swim. Other city on the beach And later I found a friend who could swim long distance. And I asked him whether he was scared. And I certainly know who knew how to swim after the advice of my friends. And even my family once gave our core to me because I swam too far and they could not find me. So I think swimming is quite similar to many issues. I Just tell others when learners that they needed to swim slowly at the beginning, actually, the beauty of robotics is also quite similar because when we launched a such a business and we encountered Opposition for Now many people. So the question now is how to give up your fear. And the more fearful you are, the more distorted your gesture will be. So it's better to put your fear aside In order to have good moves, I think. So and there was also a shift in your thoughts. Because well by autonomous driving a new retailing of Alibaba and you disappeared for a few years. And where did you visit? and what did you think? and who did you meet in those years? So from smart no politics to think the market is large enough? [ BLANK_AUDIO ] Yes. Before the age of thirtieth, I had three the dreams, one getting in as a saving, second a visit to the United States and third, I am forgetting about it but all these three dreams have not come true. So when I was a 31 or 32, at the end visited the United States and states on the grasslands at the Stanford University. So I question why there is such a large gap and Innovation is very important. Several Chinese companies are accused of copying other products. I think innovation means I think differently. It's a means that or you need to do things that others do not they have to do. So in 2011. We have been fully committed to the China market so being the belief that even without the investigative market the overseas market that have been large enough. So in 2014 when the following years when our company was launched. We thought the same way and the reason to that we focused on the internal development rather than marketing and advertisement because we have many users in the United States and some other Chinese companies and I found that US had opportunity. So there are many challenges And yesterday I talked with new energy vehicle manufacturer, the boss of that manufacturer. And I think that it will take some time or even more time, for example in the field of a smart robotics I believe that if Robert can live together with human beings, our life will be improved. But the underlying technology is accessible and available now for AI For me personally, I've been engaged in many different products, including Klay Master, like several hundred million subscribers and users. I want to start something new. Nobody has ever defined this product. Right, after test law being produced that I think EV already being defined. So what's new area. [ BLANK_AUDIO ] By using the modern technology to improve service space robots. When you improve the. Hardware and software for the software era. You were an expert in scenarios you can always find that the pain point for the users and subscribers. You were criticizing recently some quality of fake Roberts. Can you tell us what's your justifications or the criteria to tell a fake versus authentic robot. Before my project, I visited the Japan pepper team. The pepper robot team, I visited And I also hired one of their product managers, I also visited some start up companies in the US as well as Chinese companies. I visited their robot products, I think that there is a curve for the You know the peak period of time, you know, as long as you can showcase a product that you can always get the dividends, which means for the Robert if you can have two arms and. And plus one screen and if it can move two steps, then several hundred thousand. There are always those rich buyers but it cannot be called as a good product. A good Product actually is going beyond the current users expectations or needs. You should have some premium like value. Can you give us an example for example, if you go to Katie wave for Cara [ UNKNOWN ] If you say this is my cell phone number mobile number, then the robot can guide you to the virtual like KTV room or booth. This robot can guide the 200 or 300 times replaces three You know, human say labor input. So I'm now to discuss this, like closure making disclosures that those fake products plus two arms and one screen is a good product. As thought it's a pain point. If the. In KTV in China, do you think such a robot can be replicated in overseas countries of course, the day before yesterday, our user from Japan they help For us to distribute these products. And he's very interested in our G Tech robot. Because our front desk for our whole company is a robot. If you register the In advance, then the video camera would capture your face and the facial recognition you can enter into any office. And you know this Japanese user think our product is better than before. And the from digital back to Physical items. But you were talking about it from the physical world to the digital transfer. In the past, the mobile net is the carrier but now you're talking about robot is the carrier for such transfer and transmission. And there are article Basis and yes. In the past, we always think internet would be the carrier for everything. But later on we think mobile phone can be the carrier for everything. You know the life can end with a chair and the VR and mobile phone But you see in past years shopping mall, the physical shopping malls, the visitors are on the rise instead of under declining in the past three, four years actually the online. [ INAUDIBLE ] Turn over. You didn't increase too much to exceed the shopping malls. So following the same theory, we don't believe that the mobile phones can replace everyting. Because mobile, after all, is just a device. [ BLANK_AUDIO ] If you see your family even your family mobile phone is not the center device in your home. [ BLANK_AUDIO ] If we can have such a robot And collect the data from the users. But in the past customers demands are not data. For example if I visited a physical shop and asked whether you have this chilly sauce and [ FOREIGN ] Then you said there is no Lagama, then that's it, but if we have a robot there, then you ask the same question. This question would be digitized there and become the big data. [ BLANK_AUDIO ] So that is in the future You're talking about ubiquitous carrier in addition to the brain, human brain there is another one is Robert. So in conclusion can you in summary tell us sometimes for what the looking person would feel very alone and lonely, do you feel such kind of loneliness. Was the pressures. First, loneliness. Failing is the inherent kind of character. If you want to try something different, your loneliness feeling would be increased if everybody can understand you You would not be standing out. So the life [ UNKNOWN ], you should accept such kind of lonely feeling as a CEO for the [ UNKNOWN ] data company. But before our company go public, I didn't receive training for the [ UNKNOWN ] company CEO. So learning by doing for two to three years I know how to cope with this stress and pressure. If your jet to curse others, it doesn't help. The only thing help you is you can really For the short term fluctuations and to have a long term vision. Yes, it's very correct. The short term fluctuations you should ignore these. Sometimes as startup companies it's difficult to put into wording your Sufferings and bitterness ups and downs as I explained that in the water Cuba, you jump into the swimming pool. Your first half, you use a freestyle then the second style you use a breast stroke. So it's just like the business, I hope going forward, you would move your head out of the water, to kill this scuffling, feeling and can swim and go further, thank you. [ APPLAUSE ] [ BLANK_AUDIO ]

How Cheetah Mobile Found 70% of Its Customers Abroad

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Cheetah Mobile claims over 70% of its half a billion customers are from abroad. How did it achieve that? Will its recent pivot towards robotics and artificial intelligence also pay off?