Kevin Johnson joins Fortune Global Forum.

Starbucks CEO: ‘People around the world are craving that human connection’

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Starbucks CEO on people craving a human connection 


Starbucks CEO: ‘People around the world are craving that human connection’


you've talked about the great human re connection that's underway right now. What do you mean by that? Well, you know, think about it, all of us have had to change both our personal lives and our professional lives over this last year and a half, and fundamentally all of humanity around the world has been living this past year in isolation. You know, we've had to to stay within our bubble. We've had the socially distance uh facial coverings and and you know, basically as human beings living in isolation, you know, we are now craving human connection. We're craving to socialize with other human beings and and you know, as human beings, this is what, you know, what humanity is meant for by by connecting with other human beings face to face. It's how we, how we get energy, it's how we overcome adversity is how we share the joy in our lives. And so right now, people around the world are craving that human connection, they are craving, wanting to be a part of community and connected in society again. And we call that the great human re connection and that's what we really worked to orient our stores. And the store experience that we create is to be that place, that third place where people can come and socialize and reconnect uh and and start to feel. And you know, some of the feelings and emotions they had before the pandemic so that together we can heal, we can reconnect and we can look to the future.